Refund policy

IMPORTANT:

  • A parcel opening video is mandatory if you have any concerns regarding your parcel. Please record a clear video while opening the parcel so we can verify whether the issue is a genuine defect, wrong product, or missing item and process your replacement or refund accordingly.

  • No complaints regarding refunds, damages, wrong products, or missing items will be entertained without a parcel opening video.

  • You have 3 days from the date of delivery to notify us if you wish to return an item.

  • Customers must return the item through a traceable delivery service (such as a courier or registered post) at their own expense to the return address provided by our team.

  • Delivery charges are non-refundable.

  • Refund requests will be processed within 2 working days after the returned product has been received and inspected.

  • All approved returns must be sent to the Lalachinawala return address provided by our customer support team.

Return Policy is Valid in the Following Situations:

  1. If you receive the wrong product.

  2. If the product received has a manufacturing defect, damage, or other genuine issue.

How to Return an Item:

  1. Contact us via WhatsApp or Email to request a return.

  2. Our customer support team will review your request and provide you with the return address.

  3. Pack the product securely and in the same condition in which you received it, including its original packaging and accessories where applicable.

  4. Send the parcel through a traceable courier or registered delivery service.

  5. Once we receive the returned product, our team will conduct a quality check.

  6. If the return is approved after verification, you will receive a refund for the product amount. Delivery charges will not be refunded.